Privacy Policy

Vivantia Homes SRL may modify this Privacy Policy at any time and without prior notice, in which case they will be updated in the section dedicated for such purposes on the Website, so we suggest that you periodically visit the appropriate section. By using the Site after any changes are posted, you will be deemed to have accepted such changes. All modified terms automatically become effective on the date set forth in the posted Privacy Policy, unless otherwise specified.

Websites Covered by this Privacy Policy

This Privacy Policy applies to all Vivantia Homes SRL Websites and domains, including all regional or country-specific sites (collectively, the "Websites"). The Websites may provide links to third party websites for the convenience and information of users. If users access such links, they will leave the Vivantia Homes SRL Web Sites, and Vivantia Homes SRL does not control such third party web sites or their privacy policies, which may differ from Vivantia Homes SRL's privacy policies. This Privacy Policy does not apply to any personal data that the user chooses to disclose to unrelated third parties. Vivantia Homes SRL does not monitor or control the information collected by such third party websites, nor the privacy policies of third parties, and is not responsible for their practices or the content of their sites.

Type of Information Collected

In this Privacy Policy, "personal information" or "personal data" means information about an identifiable individual that is subject to protection under the law in the jurisdiction in which he or she resides. In some jurisdictions, "personal information" or "personal data" will not include business contact information.

The Websites collect information in a variety of different ways and for different purposes. If you choose to register with any of the Websites to receive updates from Vivantia Homes SRL, to manage your account and/or to use Vivantia Homes SRL's self-service portal, you must provide contact information (name, address, phone number, email address, a unique username and password). Vivantia Homes SRL uses this information in accordance with its legitimate business interests to provide services and/or contact users about services on the Websites in which you have expressed interest.

The Websites automatically collect technical information about the users' visit (such as browser type, Internet service provider, platform type, Internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp). Vivantia Homes SRL uses the information provided by users to improve the service offered, and particularly to analyze trends, diagnose problems with the server and administer the Web Sites, track users' movement and use, and gather broad demographic information. More information is provided in the "Cookies and Other Digital Markers" section below.

Vivantia Homes SRL uses demographic information optionally provided by the user (such as type of business, size of business, locations, etc.) to understand users' needs and interests and provide them with a customized experience on the Websites, as well as to process orders, and to enable participation in promotions (subject to the marketing preferences chosen by the user).

Telephone calls between users and Vivantia Homes SRL staff may be recorded for training and quality purposes, in which case, the user will be informed at the beginning of the call.

Vivantia Homes SRL may also record images of users through a CCTV system while they are in the centers where Vivantia Homes SRL has installed CCTV.

Vivantia Homes SRL does not knowingly collect information from children under the age of 13, and does not target the Web Sites to children under the age of 13.

Use of Information

Vivantia Homes SRL will use the information provided by users to improve the service offered, and particularly to allow users to request products or services, request information or subscribe to marketing or support materials, provide personalized customer service, learn users' business preferences, complete statistics and internal or external audits, among other lawful uses.

Vivantia Homes SRL may also use users' contact information to send them information about other products and services of Vivantia Homes SRL and its affiliated companies.

In order to register and/or process requests through the Websites, you will be required to provide contact information (such as name, email and shipping address) and financial information (such as credit card number, billing address and expiration date).

Financial information collected will only be used for billing purposes for the products and services provided, as well as for payment processing and fraud prevention.

Vivantia Homes SRL will not disclose information shared by users to third parties except when requested to do so as a result of a court order, or to assist in a law enforcement investigation, or when disclosure is necessary to protect Vivantia Homes SRL's systems, business or rights.

Electronic Communications

Once registered on the Site, Vivantia Homes SRL will send the user an e-mail to verify his or her username and password, or to respond to queries raised by users, and to provide the services requested by them.

Subject to the marketing preferences chosen by the user, Vivantia Homes SRL will also send the user information about new products, services, special savings, promotions and general information. In the event that the user does not wish to receive this information, the user may opt out of receiving future mailings.

While Vivantia Homes SRL does not provide user information to its business partners, it may send users offers on behalf of its business partners.

Information Exchange and Cross Border Transfers.

Users acknowledge that Vivantia Homes SRL routinely engages external service providers for the provision of services and delivery of products and solutions.

Vivantia Homes SRL may share users' personal data with such third parties to enable the provision of services, delivery of products, and solutions requested by users. The information provided will also be shared internally by Vivantia Homes SRL personnel for purposes of data consolidation, storage, simplified management of customer information, reporting and other internal uses (which may include a transfer outside the Dominican Republic). The handling of users' personal data will be done in accordance with applicable data protection legislation.

Cookies and other Digital Markers.

Users acknowledge that Vivantia Homes SRL collects information automatically through the use of cookies and other digital markers.

through the use of cookies and other digital markers. Cookies and digital markers are small computer files that may be stored on your computer's hard drive or embedded in the pages of our website that allow us to identify you and track your visit on the website.

For example, when you request information about projects, we use cookies in the checkout process to track your order as you progress through each step of the booking process. We may use third party services to collect and process personal information through the use of cookies and other digital markers on our behalf. If you disable cookies in your browser, you may not be able to access certain areas of the Websites.

Elections and Exclusion

Users will have the option to receive a variety of information to complement the products and services provided by Vivantia Homes SRL, and may subscribe to receive specific product and service information and marketing communications from Vivantia Homes SRL.

Communications sent by Vivantia Homes SRL to users may include information about new products, special offers or an invitation to participate in market research. In the event that the user does not wish to receive newsletters and/or promotional communications, he/she may opt out of receiving them by following the instructions included in each newsletter or communications, or by contacting privacidad@vivantiahomes .com.

Access to and accuracy of your information and your other rights

In certain jurisdictions and in certain circumstances you have the following rights: a right of access; a right of rectification; a right of erasure; a right to restrict processing; and a right to object to the recording of your data. These rights may be limited, for example, if complying with your request discloses personal data about another person or violates the privacy rights of others, or if you request us to delete information that we are required by law to maintain or have compelling legitimate interests in maintaining. To exercise any of these rights, please contact privacy@vivantiahomes .com.

Keeping your information secure

Vivantia Homes SRL does not guarantee the security of its servers. Users acknowledge that information provided by users through the Websites may be intercepted while being transmitted over the Internet. Vivantia Homes SRL guarantees compliance with generally accepted industry technical standards to protect the personal data provided, both during transmission and after receipt.

Sensitive information received (such as credit card information) through registration or order forms is encrypted using secure socket layer technology.

Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after that (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can honor your request in the future. When we process personal information in connection with the performance of a contract or the provision of a service, or for a promotion or contest, we keep the information for six (6) years from the user's last interaction with Vivantia Homes SRL, except for financial information which we keep for ten (10) years or where there is a legal obligation to keep the information for a longer period of time. Recordings of telephone calls and CCTV recordings will be retained as determined by Vivantia Homes SRL internal compliance procedures implemented from time to time.

Business Transition

In the event that Vivantia Homes SRL goes through a business transition or change of control, such as a merger and acquisition by another company, or the sale of all or a portion of its assets, the personal information retained may become part of the assets transferred.